Frequently Asked Questions

Most body treatments are enjoyed without clothing; however, please wear whatever is comfortable for you.  During all treatments, the body is fully draped except for the area being worked on.  Guests are given the option to change into a robe and slippers or undress in the treatment room.  All services are built with extra time for the guest to not feel rushed and to ensure they receive the full time.  Shower facilities are available for all guests, please inform our spa concierge as shower and locker space is limited.  Please arrive 10-15 minutes before your service times to allow appointments to run on time.  Arriving late may cut into appointment times resulting in shorter service as to not interfere with the next guest.  The full price would still be applied.

Please notify our Concierge when booking your treatment of any medical issues such as high blood pressure, allergies, any physical ailments or disabilities, or if you are pregnant. If you have any concerns, please let us know.

While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our Concierge if you are pregnant when you make your appointment so that they can offer guidance.

For the safety of your valuables, we suggest that you leave them at home or in the safe provided in your guest room. We do not assume any liability for valuables

As a courtesy to other guests and to our therapists, we strictly adhere to The Spa cancellation policy. If you must reschedule or cancel your appointment, please notify us 24 hours in advance to avoid being charged 100% of the scheduled service. Cancellation of spa packages requires 24 hour advance notice. Cancellation of wedding parties or groups of five or more requires 30 day advance notice.

Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied

Due to company policy, guests under the age of 18 can only receive hair and nail services. Guests 18 and older can enjoy our full menu of services.

For your convenience, a 20% service charge will be added to each Spa service received. Additional gratuities are at your discretion.

Day passes are available to guests receiving spa services. Day passes are good for use of the hotel's pool, sauna and fitness center. Guests must be at least 16 years of age.

Absolutely. You may purchase Spa Gift Certificates for a specific dollar amount or for particular services.