Frequently Asked Questions (FAQ).
What if I have special health considerations?
Please notify our Concierge when booking your treatment of any medical issues such as high blood pressure, allergies, any physical ailments or disabilities, or if you are pregnant. If you have any concerns, please let us know.
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our Concierge if you are pregnant when you make your appointment so that they can offer guidance.
For your enhanced comfort and relaxation, we suggest that you arrive 30 minutes before your scheduled treatment. This will allow you time to relax in our lounge. Arriving late will possibly interfere with your treatment since all appointments will end at their scheduled time so that the next guest will not be delayed.
What should I wear during my treatment?
Most body treatments are enjoyed without clothing; however, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided to be worn before and after your treatments.
Should I bring my valuables?
For the safety of your valuables, we suggest that you leave them at home or in the safe provided in your guest room. We do not assume any liability for valuables.
What is the cancellation policy?
As a courtesy to other guests and to our therapists, we strictly adhere to The Spa cancellation policy. If you must reschedule or cancel your appointment, please notify us 24 hours in advance to avoid being charged 100% of the scheduled service. Cancellation of spa packages requires 24 hour advance notice. Cancellation of wedding parties or groups of five or more requires 30 day advance notice.
What if I am running late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.
What are the age requirements for treatments?
Due to company policy, guests under the age of 18 can only receive hair and nail services. Guests 18 and older can enjoy our full menu of services.
For your convenience, a 20% service charge will be added to each Spa service received. Additional gratuities are at your discretion.
Are day passes available?
Day passes are available to guests receiving spa services. Day passes are good for use of the hotel’s hot tub, pool, sauna and fitness center. Guests must be at least 16 years of age.
Are gift certificates available from the spa?
Absolutely. You may purchase Spa Gift Certificates for a specific dollar amount or for particular services.